Terms of Service

SwiftFlow Transport ("SwiftFlow," "we," "us") provides chauffeured private van transportation in Miami-Dade County and surrounding areas of South Florida. These Terms of Service form a binding agreement between SwiftFlow and the person or entity booking transportation ("Client").

By submitting a reservation through our booking system, by phone, by email, or by boarding one of our vehicles, the Client accepts these terms and confirms authority to accept them for all passengers in the party.

SwiftFlow provides point-to-point transfers, hourly charters, and full-day charters using 14-passenger high-roof vans operated by professionally licensed chauffeurs. SwiftFlow operates under USDOT #9893003 and MC #93455713 and maintains commercial liability and passenger insurance as required by law.

Vehicle assignment is by class, not by specific vehicle. SwiftFlow may substitute a comparable or superior vehicle at its discretion.

A reservation is not confirmed until the Client receives a written confirmation from SwiftFlow and the required deposit has been processed. Requested times, addresses, passenger counts, and luggage counts must be accurate; SwiftFlow is not responsible for service failures caused by incorrect information supplied by the Client.

• Pickup and drop-off addresses, including terminal, gate, or suite details
• Flight or sailing numbers where applicable, for monitoring
• Total passenger count and approximate luggage count
• A mobile number reachable on the day of service

Published rates are flat rates for the routes and services described and include the chauffeur, vehicle, fuel, and standard luggage assistance. Applicable taxes and fees are shown at checkout. A deposit of 25%–50% of the quoted total, depending on the service type, is required to confirm a reservation. The balance is due on or before the date of service.

Gratuity of 18% is suggested and adjustable. Additional stops are billed at $25 each, and meet-and-greet service is $35. Charges incurred during service — additional stops, extended hours, tolls or parking not included in the quote — are billed to the payment method on file.

Cancellations and changes must be submitted in writing. The cancellation windows and refund treatment applicable to each service type are published in full on our Cancellation Policy page and are incorporated into these terms by reference.

No-shows, cancellations inside the applicable window, and trips terminated early by the Client are not refundable. Deposits for full-day charters and private events are non-refundable once the date is reserved, though SwiftFlow will make reasonable efforts to reschedule.

Standard transfers include 15 minutes of complimentary wait time. Airport arrivals include 60 minutes of complimentary wait time from actual landing for domestic flights and 90 minutes for international flights, subject to flight monitoring. Wait time beyond the included period is billed in 15-minute increments at the applicable hourly rate.

SwiftFlow is not liable for delays caused by traffic, weather, road closures, port or airport operations, mechanical failure, or other conditions outside our reasonable control. Clients with time-sensitive connections should build in an appropriate buffer.

Passengers must remain seated with seat belts fastened while the vehicle is in motion and must follow the chauffeur's lawful instructions. The chauffeur may terminate service without refund if the safety of any occupant is at risk.

• Smoking, vaping, and illegal substances are prohibited in all vehicles
• Alcohol is permitted only where legally allowed and only for passengers 21 or older
• Standing, hanging out of windows, or opening doors while in motion is prohibited
• Clients are responsible for the conduct of minors in their party

The Client is responsible for damage caused by any member of their party. Excessive cleaning, including sanitation required after illness, is billed at a minimum of $250. Physical damage is billed at cost of repair plus documented lost revenue for the time the vehicle is out of service.

SwiftFlow is not responsible for personal property left in a vehicle. Items recovered are held for 14 days and may be returned at the Client's expense.

Vehicles are rated for up to 14 passengers. Passenger count may not exceed the seating capacity of the assigned vehicle under any circumstances. Luggage capacity varies with passenger count; large-group airport and cruise transfers should disclose luggage volume at booking.

Florida law requires appropriate child restraints for young children. Child seats may be requested in advance where available; the Client is responsible for proper installation and use.

To the maximum extent permitted by law, SwiftFlow's total liability arising out of or related to any reservation is limited to the amount paid for that reservation. SwiftFlow is not liable for indirect, incidental, consequential, or punitive damages, including missed flights, missed sailings, missed events, or lost profits.

Nothing in these terms limits liability that cannot be limited under applicable Florida or federal law.

SwiftFlow is not liable for failure to perform due to events beyond our reasonable control, including severe weather, hurricanes, flooding, acts of government, civil unrest, strikes, public health emergencies, or infrastructure failures. Where service cannot be performed for such reasons, SwiftFlow will offer rescheduling or a credit.

These terms are governed by the laws of the State of Florida without regard to conflict-of-law principles. The parties agree to attempt good-faith resolution of any dispute before initiating proceedings, and that venue for any action lies in Miami-Dade County, Florida.

SwiftFlow may update these terms from time to time. The version in effect on the date a reservation is confirmed governs that reservation. The current version is always published on this page with its effective date.