Cancellation Policy

All cancellations and changes must be submitted in writing by email or through our contact form, or made directly in the booking system used to reserve the trip. Verbal cancellations to a chauffeur are not accepted.

The cancellation is effective at the time SwiftFlow receives the written request, and the applicable window is measured from the scheduled pickup time in local Miami time.

This covers airport transfers, cruise port transfers, and zone-to-zone transfers.

• More than 24 hours before pickup: full refund of any amount paid, including deposit
• 12–24 hours before pickup: 50% of the quoted fare is retained
• Less than 12 hours before pickup: 100% of the quoted fare is retained
• No-show: 100% of the quoted fare is retained, plus any wait-time charges accrued

Hourly charters are reserved for a minimum block of time and are staffed accordingly.

• More than 72 hours before pickup: full refund, including deposit
• 48–72 hours before pickup: deposit is retained, balance refunded
• Less than 48 hours before pickup: 100% of the minimum booked hours is retained
• Ending a charter early does not reduce the minimum booked hours

Weddings, corporate charters, and full-day bookings reserve a vehicle for an entire day and are subject to a longer window.

• More than 14 days before the event: full refund less the non-refundable deposit
• 7–14 days before the event: 50% of the quoted total is retained
• Less than 7 days before the event: 100% of the quoted total is retained
• The deposit is non-refundable once the date is reserved, but may be applied to a rescheduled date within 6 months, subject to availability

Time, date, and address changes requested more than 24 hours before pickup are accommodated at no charge where availability allows. Changes inside 24 hours are subject to availability and may be priced as a new reservation.

Changes that materially alter the service — for example, adding hours, increasing passenger count beyond vehicle capacity, or moving to a different pickup zone — may change the quoted rate.

When a flight or sailing number is provided at booking, SwiftFlow monitors it and adjusts pickup timing at no charge for delays. Airport arrivals include 60 minutes of complimentary wait time from actual landing for domestic flights and 90 minutes for international flights.

A cancelled flight or sailing is not treated as a late cancellation when SwiftFlow is notified as soon as the Client is aware. Reservations affected this way are rescheduled or credited.

In the rare event SwiftFlow must cancel — mechanical failure, chauffeur emergency, or unsafe conditions — we will first attempt to supply a replacement vehicle from our network. If no replacement is available, the Client receives a full refund of all amounts paid, including the deposit.

SwiftFlow's liability in that event is limited to the refund of amounts paid, as set out in our Terms of Service.

Hurricanes, tropical storms, flooding, port or airport closures, and similar events outside our control are not treated as late cancellations by either party. Affected reservations are rescheduled or issued a service credit valid for 12 months.

Approved refunds are issued to the original payment method within 5–10 business days of confirmation. Processing time on your bank or card issuer's side is outside SwiftFlow's control.